Public Offer
BLOOM FAST FOOD LLC
PUBLIC OFFER AGREEMENT
1. GENERAL PROVISIONS
1.1.
This Public Offer Agreement (hereinafter referred to as the “Offer”) constitutes a public offer made by BLOOM Fast Food LLC (hereinafter referred to as the “Company”) in accordance with Article 369 of the Civil Code of the Republic of Uzbekistan to individuals and legal entities for the provision of services related to the preparation, sale, and delivery of food products.
1.2.
This Offer applies to all orders placed through the Company’s official website, mobile application, Telegram bot, telephone order service, as well as other electronic platforms.
1.3.
Placement of an order by the Customer through the Company’s services means unconditional acceptance (acceptance) of all terms and conditions of this Public Offer without any exceptions or additional conditions, in accordance with Article 370 of the Civil Code of the Republic of Uzbekistan.
1.4.
From the moment the order is accepted and confirmed, civil-law relations arise between the Customer and the Company based on the terms of this Public Offer.
1.5.
The Company has the right to unilaterally amend and supplement this Public Offer in accordance with the requirements of applicable legislation.
1.6.
The amendments shall enter into force from the moment they are published on the Company’s official information resources and shall apply to orders placed after such publication.
1.7.
This Public Offer is governed by the legislation of the Republic of Uzbekistan.
2. TERMS AND DEFINITIONS
The following terms are used in this Public Offer:
Company — BLOOM Fast Food LLC.
Customer — an individual or legal entity using the Company’s services and placing an order.
Order — an electronic or oral request submitted by the Customer through the Company for the purpose of purchasing products.
Product — food products and beverages prepared and sold by the Company.
Delivery — the service of delivering ordered products to the address specified by the Customer.
Courier — an employee of the Company or a delivery employee of the Company’s partner.
Personal Account — the Customer’s personal page on the website or in the mobile application.
Telegram Bot — the official Telegram service used by the Company to accept and process orders.
Website — the Company’s official internet website.
Mobile Application — the Company’s official mobile application.
Acceptance — the full acceptance of the terms of this Public Offer by the Customer through placing an order.
3. SUBJECT OF THE OFFER
3.1.
The Company provides services for the preparation, sale, and delivery of food products and beverages available in the menu based on the Customer’s order.
3.2.
The Customer undertakes to pay the price of the products and, if applicable, the cost of delivery services.
3.3.
The Company has the right to change the product assortment, prices, ingredients, and availability of products in the menu at any time.
3.4.
Photos of products are provided for advertising and informational purposes only. The appearance of the prepared products may differ slightly from the images.
3.5.
The taste, weight, or composition of products may differ within acceptable standards depending on the technological process and characteristics of the raw materials used.
4. ORDER PLACEMENT PROCEDURE
4.1.
Orders are accepted through the following channels:
- official website;
- mobile application;
- Telegram bot;
- telephone;
- Company branches.
4.2.
When placing an order, the Customer must provide accurate information:
- name;
- phone number;
- delivery address (if required);
- order details;
- payment method.
4.3.
The Company shall not be responsible for failure to complete an order caused by incorrect or incomplete information provided by the Customer.
4.4.
The Company has the right to confirm the order by phone if necessary.
4.5.
In case of technical failures, unavailability of products, or other valid reasons, the Company has the right to refuse the order or offer the Customer an alternative product.
5. PRICES AND PAYMENT PROCEDURE
5.1.
The prices of the products are determined based on the prices specified in the Company’s current menu.
5.2.
The Company has the right to change product prices at any time. However, the price of an order confirmed by the Customer shall not be changed.
5.3.
Payment may be made using the following methods:
- cash payment;
- Uzcard bank cards;
- Humo bank cards;
- other payment methods introduced by the Company.
5.4.
Payment shall be made at the time of placing the order or before the product is handed over.
5.5.
After successful payment, the order is accepted for processing.
5.6.
If payment-related technical issues are caused by third-party payment systems, the Company shall not be responsible for such failures.
6. DELIVERY TERMS
6.1.
Products are delivered within the areas where the Company provides delivery services.
6.2.
The delivery time may vary depending on the order volume, kitchen workload, traffic conditions, weather conditions, and other circumstances.
6.3.
The Company provides an estimated delivery time; however, it shall not be responsible for delays caused by force majeure circumstances or reasons beyond the Company’s control.
6.4.
The Customer is required to accept the order at the address specified by the Customer.
6.5.
If the Courier cannot contact the Customer or the Customer refuses to accept the order, the order may be considered completed.
6.6.
It is recommended to check the quality and integrity of the products upon delivery. After acceptance of the products, claims regarding external defects may not be accepted.
7. ORDER CANCELLATION AND REFUND
7.1.
After the order has been confirmed by the Customer, accepted by the Company, and the preparation process has started, cancellation of the order is not allowed.
7.2.
In such cases, the order value shall not be refunded to the Customer, except for cases provided by the legislation of the Republic of Uzbekistan or cases where the order was not completed due to the Company’s fault.
7.3.
If the order cannot be completed due to the Company’s fault, the paid amount shall be fully refunded to the Customer, or another product may be provided with the Customer’s consent.
7.4.
Since the products are food items, they are not subject to return or exchange if no quality defects are identified.
8. PRODUCT QUALITY
8.1.
The Company prepares all products in accordance with applicable sanitary regulations and technological standards.
8.2.
Only raw materials suitable for consumption are used in the preparation of products.
8.3.
The appearance of products may slightly differ from images shown in advertising materials.
8.4.
The Customer must inform the Company in advance when placing an order about any allergies or inability to consume certain products.
8.5.
If the Customer fails to provide such information, the Company shall not be responsible for any consequences arising thereof.
9. RIGHTS AND OBLIGATIONS OF THE PARTIES
The Company has the right to:
- approve or reject orders;
- change prices;
- update the menu;
- perform technical maintenance;
- make amendments to this Offer.
The Company is obliged to:
- fulfill orders properly and with appropriate quality;
- prepare products in accordance with established requirements;
- protect Customer information;
- comply with applicable legislation.
The Customer has the right to:
- receive complete information about products;
- receive information about the status of the order;
- submit claims in cases provided by law.
The Customer is obliged to:
- provide accurate information;
- pay the order amount;
- accept the order on time;
- comply with the terms of this Public Offer.
10. LIABILITY
10.1.
The Parties shall be liable for failure to perform or improper performance of their obligations under this Public Offer in accordance with the legislation of the Republic of Uzbekistan.
10.2.
The Company shall not be responsible for:
- incorrect information provided by the Customer;
- an incorrect phone number or address provided by the Customer;
- inability to contact the Customer;
- actions of third parties;
- interruptions in internet or communication services;
- power outages;
- force majeure circumstances.
10.3.
The Company’s liability shall not exceed the limits established by applicable legislation.
11. FORCE MAJEURE CIRCUMSTANCES
11.1.
The Parties shall not be liable for failure to perform or improper performance of their obligations under this Public Offer if such failure occurred as a result of force majeure circumstances.
11.2.
Force majeure circumstances include:
- natural disasters;
- earthquakes, floods, fires;
- epidemics or pandemics;
- wars, terrorist acts, or mass disturbances;
- restrictions imposed by government authorities;
- interruptions in electricity, internet, or communication networks;
- other circumstances beyond the Company’s control.
11.3.
After the termination of force majeure circumstances, the Parties shall continue to perform their obligations.
12. INTELLECTUAL PROPERTY RIGHTS
12.1.
The Company’s name, logo, design, menu, photographs, videos, texts, software, and other intellectual property objects are the property of the Company.
12.2.
The use, copying, distribution, or commercial use of these materials without the written consent of the Company is prohibited.
12.3.
In the event of infringement of intellectual property rights, the Company has the right to take measures to protect its rights in accordance with the procedure established by law.
13. USE OF THE WEBSITE, MOBILE APPLICATION, AND TELEGRAM BOT
13.1.
The Company may accept orders through its official website, mobile application, Telegram bot, and other electronic platforms.
13.2.
When using these services, the Customer must provide accurate and valid information.
13.3.
The Company has the right to temporarily restrict or suspend the operation of electronic platforms due to technical maintenance.
13.4.
If an order is not accepted or is incorrectly processed due to technical failures, the Company shall take reasonable measures to resolve such issues as quickly as possible.
14. BONUS PROGRAMS, DISCOUNTS, AND PROMO CODES
14.1.
The Company has the right to conduct bonus programs, promotions, discounts, and introduce promo codes.
14.2.
The validity period and conditions of each promotion or promo code shall be determined separately by the Company.
14.3.
The simultaneous use of multiple discounts or promo codes is allowed only when authorized by the Company.
14.4.
In case of detected violations, the Company has the right to cancel bonuses or promo codes.
15. PERSONAL DATA
15.1.
Personal data provided by the Customer shall be processed in accordance with the legislation of the Republic of Uzbekistan and the Company’s Privacy Policy.
15.2.
By placing an order, the Customer gives consent to the processing of personal data for the purposes specified in this Public Offer.
15.3.
The Company provides the Customer’s personal data to third parties only in cases provided by law or with the Customer’s consent.
16. CLAIMS AND DISPUTE RESOLUTION
16.1.
The Customer may submit claims regarding products or services through the Company’s communication channels.
16.2.
The Company shall review the request within the shortest possible time and provide a response to the Customer.
16.3.
Disputes between the Parties shall primarily be resolved through negotiations.
16.4.
If the Parties fail to reach an agreement through negotiations, the dispute shall be considered in court in accordance with the legislation of the Republic of Uzbekistan.
17. AMENDMENTS TO THE PUBLIC OFFER
17.1.
The Company has the right to unilaterally make amendments and additions to this Public Offer.
17.2.
The updated version shall enter into force from the moment it is published on the Company’s official information resources.
17.3.
After the amendments enter into force, the new version shall apply to all orders placed after the effective date of such amendments.
18. FINAL PROVISIONS
18.1.
This Public Offer is valid indefinitely.
18.2.
This Public Offer shall be interpreted in accordance with the legislation of the Republic of Uzbekistan.
18.3.
If any provisions of this Public Offer are deemed invalid, the remaining provisions shall remain in full force.
19. COMPANY DETAILS
BLOOM Fast Food LLC
Phone:
+998 78 555 08 08
+998 93 791 88 88
Email:
Address:
Tashkent Region, Angren City, Karvon MFY, 32 Daxa Street, House 1, Apartments 39–49–50.
Working hours:
09:00–03:00
20. EFFECTIVE DATE
This Public Offer enters into force from the date of its publication on the Company’s official website, mobile application, or Telegram bot and remains valid until it is cancelled or a new version is published.