Privacy Policy

Name: Bloom Fast Food
Address: Uzbekistan, UZ
Telephone: +998 78 555 08 08

1. General Provisions

This Privacy Policy sets out the procedures for collecting, processing, storing, and protecting users' personal data by Bloom Fast Food LLC (hereinafter referred to as the "Company").

This Policy applies to all users of the Company's official website, mobile application, Telegram bot, online ordering system, and other electronic services.

By using the website or the Company's services, the user agrees to the terms of this Privacy Policy.

2. Legal Basis

The Company processes personal data in accordance with the legislation of the Republic of Uzbekistan, including:

the Law of the Republic of Uzbekistan "On Personal Data";
applicable electronic commerce legislation;
consumer protection legislation;
other applicable legal and regulatory acts.

3. Information We Collect

Personal Information

The Company may collect the following personal information:

first and last name;
phone number;
email address;
delivery address;
geolocation (with the user's permission).

Order Information

order details;
order time;
branch location;
order amount;
promo codes;
bonuses and discounts.

Technical Information

IP address;
browser type;
operating system;
device type;
cookies;
website usage statistics.

Payment Information

Payments are processed through Click, Payme, Uzum Bank, Uzcard, Humo, or other payment service providers.

The Company does not store bank card PIN codes, CVV/CVC codes, or complete bank card details.

4. Purpose of Data Processing

Personal data is processed for the following purposes:

accepting orders;
preparing orders;
delivering orders;
communicating with customers;
sending order status notifications via SMS or Telegram;
sending electronic receipts;
managing the bonus program;
improving service quality;
conducting statistical analysis;
sending marketing communications (with the user's consent).

5. Personal Account

If a user creates a personal account, the following information may be stored:

order history;
favorite delivery addresses;
phone number;
favorite products.

Users may update their account information or request its deletion at any time.

6. Telegram Bot and Mobile Application

When using the Telegram bot or mobile application, the Company may collect:

Telegram ID;
username;
first name;
phone number (if shared by the user);
geolocation (with the user's permission);
order history.

This information is used solely for providing services.

7. Cookie Policy

The website uses Cookies to improve the user experience.

Cookies are used for:

user authentication;
saving language preferences;
saving the shopping cart;
analytics;
improving website performance.

Users may restrict or disable Cookies through their browser settings.

8. Disclosure to Third Parties

The Company may disclose personal data only to:

delivery service providers;
payment service providers;
SMS service providers;
government authorities where required by law;
pursuant to a court order.

In all other cases, personal data will not be disclosed to third parties without the user's consent.

9. Data Protection

The Company implements the following security measures:

SSL encryption;
secure servers;
restricted access;
data backup procedures;
access granted only to authorized employees.

10. Data Retention

Personal data may be retained:

for as long as necessary to fulfill orders;
for the period required by applicable law;
while the user's account remains active.

After the retention period expires, the data will be deleted or anonymized.

11. User Rights

Users have the right to:

access their personal data;
update their information;
correct inaccurate information;
request deletion of their data;
withdraw consent;
opt out of marketing communications.

12. Minors

Personal data of individuals under the age of 14 will not be collected without the consent of a parent or legal guardian.

13. Changes to This Privacy Policy

The Company reserves the right to amend this Privacy Policy at any time.

The updated version becomes effective from the date it is published on the website.

14. Contact Information

BLOOM Fast Food

Phone:
+998 78 555 08 08
+998 93 791 88 88

Email: info@bloom.uz

Address:
Room Nos. 39–49–50, Building 1, 32 Dakha Street, Karvon MFY, Angren City, Tashkent Region, Republic of Uzbekistan.

Business Hours:
09:00 AM – 03:00 AM